Gal not updating in outlook
Gal not updating in outlook
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When connected to an Exchange server, Outlook will automatically synchronize the address book once every 24 hours.
This blog is split in two parts, first covering checkpoints for a correct setup for GAL pictures and the second Outlook client troubeshooting focused on Exchange Cached Mode.
Setting pictures in Active directory is a great feature as you have a centralized location you can manage the company pictures.
Dear friends, My client use exchange 2007 for close to nine months.
We just discovered that newly created users are not listed on GAL even after several days on outlook but this does not affect users of Outlook Web Access.
Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.
In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below). Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.
Bear in mind, the process you need to follow is; 1. If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).
Or force Outlook to download the latest version of the offline address book.